Tesla Non-Fault Accident Claims and Replacement Hire

One Point of Contact for Tesla Drivers

Tesla Replacement Hire Specialists

We excel in providing Tesla replacement vehicles, ensuring you’re back on the road in no time. After a non-fault accident, we can deliver a like-for-like Tesla hire car within 24 hours. Whether you drive a Tesla Model 3, S, X, or Y, we’ll match you with the right model to suit your needs.

Dedicated Support for Tesla Drivers

At CCM, we take away the stress following a Tesla accident, acting quickly and efficiently. Our 24/7 lines are always open to assist. You’ll be assigned an experienced team member to tailor the process and serve as your main point of contact, ensuring everything runs smoothly from start to finish, whether you're an Aviva policyholder or with another insurer.

Your Chosen Tesla Repairer

We handle everything, ensuring your chosen Tesla-authorised repair estimate is sent to the at-fault party’s insurer, so you don’t have to pay any excess. With our network of Tesla repairers across the UK, we’ll ensure your vehicle is repaired to your satisfaction, all while protecting your No Claims Bonus.

Concierge Claims Management Makes It Easy

If you’ve been in a non-fault accident with your Tesla, we can provide you with a like-for-like replacement vehicle quickly, ensuring you’re back on the road without delay.

Why Choose Us Following a Tesla Non-Fault Accident?

Like-for-Like Tesla Hire: If your Tesla is off the road due to a non-fault accident, we’ll provide a like-for-like Tesla model to keep you driving in.

Stress-Free Process: We handle all communication with the at-fault party’s insurance, ensuring you pay no excess and your No Claims Bonus remains intact.

Nationwide Tesla Hire Delivery: Wherever you are in the UK, we’ll deliver your replacement Tesla to your location within 24 hours of approval.

No-Fee Repairs: We ensure your chosen body shop’s estimate is approved by the third-party insurer, so you face no out-of-pocket repair costs.

Calls answered in 5 rings and NO automated switchboards

Remain in hire for 7 days after receiving total loss settlement

Replacement hire vehicle to suit your needs within 24 hours if unroadworthy

Proactive updates from your dedicated Concierge team member

You will have NO excess to pay

Your No Claims Bonus will not be impacted

Your own chosen repairer, with no fees doing so

Get back in a tesla within 24 hours

Fill out our form and our Concierge team will be in touch ASAP to discuss the next steps.

What Our customers say

We’re proud to share the outstanding reviews from our clients. With genuine feedback showcasing our commitment to excellence, you can trust us to provide unmatched service and support. Explore our customer reviews to see why Tesla owners choose us as their trusted partner for non-fault accident management and like-for-like replacement vehicles.

Absolutely brilliant service from brilliant people from start to finish. Never had to get in contact as they always in contact with me, giving me updates and great turnaround time too. Got everything sorted for me no hassle or stress and I'm extremely grateful, thank you. A class team

Is the best in United Kingdom. Fast, amazing service. The best as far as I know. And I am so sure no one could beat them. Wish you always successful in your business. Many thanks!

CCM were so helpful from start to finish! I was able to keep in regular contact and responses were quick. Nothing was ever too much trouble and I was kept informed the whole way through. Special mention to Harry who dealt with my particular case 10/10!

Great service from the team at CCM. Our car was damaged by another driver. They provided us with a prestige car and gave regular updates on the progress of our vehicle repair. The best thing is it didn't cost us anything for their service as the insurer has to pay for it. I would highly recommend them from start to finish. Thanks guys for looking after us, keep up the good work.

I want to express my heartfelt gratitude for the exceptional support and assistance you provided throughout the claims process. Your professionalism and dedication made a significant difference during a challenging time for me. Thank you once again for your team's remarkable service and for making a positive impact on my experience. I will undoubtedly recommend Concierge Claims Management to others in need of reliable and fast assistance.

The Tesla Non-Fault Accident Process

Initial Contact

Let us know about your Tesla accident. We collect all the necessary details, including any supporting evidence like images or dashcam footage.

Liaison with the At-Fault Insurer

We contact the third-party insurer to inform them of our involvement and check the status of liability acceptance. Our expert team ensures they are proactive in progressing your claim.

Validation Checks

Our process includes thorough validation checks to confirm the details provided, ensuring a strong case before proceeding.

Tesla Replacement Hire

Once repairs are booked with your chosen Tesla repair centre, we’ll provide a like-for-like Tesla within 24 hours of confirmation. If your car is un-drivable, we aim to deliver the replacement vehicle immediately.

Repair Estimate Approval

We ensure the repair estimate from your selected Tesla service centre is sent to the at-fault insurer for approval, so no costs are passed on to you.

Ongoing Communication

Our team maintains regular communication with the at-fault insurer, assisting you with all aspects of the claim and providing you with updates, so you don’t need to chase anything.

Tesla Repair Completion

When your Tesla is fully repaired, we will arrange for your vehicle to be returned and collect the replacement hire car, making the process seamless for you.

Some of the Concierge Team

Meet some of the dedicated individuals behind our seamless car insurance experience.

Arabella

Ryan

Christina

Oliver

Peter

Concierge FAQs

Why should I not just go through my own insurance company?

While you can choose to go through your own insurance, keep in mind that many insurers aim to minimise their costs, which can affect the level of service you receive after an accident. Even if the accident wasn’t your fault, you may still be expected to pay the excess on your policy and potentially an additional excess if you prefer to use a Tesla-authorised repairer. Your No Claims Bonus could also be affected while liability investigations are ongoing, and you might not be offered a Tesla replacement vehicle while your car is off the road.

By choosing Concierge Claims Management after a non-fault accident involving your Tesla, we ensure the process is handled with your best interests at heart. You won’t have to pay any excess or risk your No Claims Bonus, as the claim is made directly against the third-party insurer. We provide a like-for-like Tesla replacement vehicle within 24 hours of initial contact, ensuring you are back on the road quickly, without any hassle.

The Person Who Hit My Tesla Said They Will Pay for the Damage. Why Shouldn't I Accept This?

While it’s your choice to proceed with their offer, it may not be in your best interest. The at-fault party could try to dictate where your Tesla is repaired, potentially opting for a cheaper option that doesn’t meet Tesla’s high standards. They are also unlikely to cover any additional damage discovered during repairs or provide a like-for-like Tesla replacement vehicle while yours is off the road. Additionally, repairs arranged outside of insurance may not come with the proper warranty, leaving you vulnerable if further issues arise. The third party may also underestimate repair costs and later decide to go through insurance anyway, causing delays.

By choosing Concierge Claims Management, you can avoid all these complications. You’ll have the freedom to choose a Tesla-authorised repairer, receive a like-for-like Tesla hire vehicle, and enjoy the peace of mind that your repair is fully covered and protected—all with just one simple phone call.

I don't have a preferred repairer, can you recommend one in my area?

Yes, Concierge Claims Management has established relationships with Tesla-authorised bodyshops across the UK. We can recommend a trusted repairer in your area who specialises in Tesla vehicles, ensuring your car is repaired to the highest standards.

We respect your legal right to choose who repairs your Tesla, but if you need assistance, we’re here to help you find the best option.

Will I Lose My No Claims Bonus After a Tesla Non-Fault Accident?

No, your No Claims Bonus will not be affected if you claim directly through the at-fault party’s insurer, rather than going through your own motor policy. However, if you choose to claim via your insurance, even in a non-fault accident, it could still impact your No Claims Bonus or premium while investigations are ongoing.

Contact Concierge Claims Management today to protect your No Claims Bonus and learn more about how we can help you after a Tesla non-fault accident.

Are Concierge members of any trade association or subscribers to any insurance agreements?

Yes, Concierge Claims Management are subscribers to the ABI GTA (Association of British Insurers General Terms of Agreement). This agreement sets the standards for the credit hire industry, ensuring smoother processes and productive relationships between insurers and credit hire companies. By adhering to these standards, we can provide you with a seamless experience, including the provision of a like-for-like Tesla replacement vehicle after a non-fault accident.

How Long Will It Take to Get a Replacement Tesla Hire Vehicle? I Need One for Work.

At Concierge Claims Management, we aim to provide you with a like-for-like Tesla replacement vehicle within 24 hours of initial contact, as long as your car is unroadworthy following a non-fault accident. We act immediately to assess your situation and arrange a Tesla hire vehicle that meets your specific needs.

Our goal is to minimise the stress and disruption caused by a non-fault accident, ensuring you’re back on the road and able to continue your work as soon as possible.